Treating our customers fairly

We are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you:-

We will

  • provide you with clear information about the products and service we offer.
  • ascertain your needs, preferences and circumstances before recommending an insurance product.
  • only recommend a product that we consider suitable for your needs.
  • not recommend an insurance product if we are unable to find one we consider suitable.
  • encourage you to ask if there is something you do not understand.
  • give you access to a formal complaints procedure should you become unhappy with our service.

How you can help us:-

To help us give you the most appropriate advice, we will ask you to

  • provide us with sufficient information to enable us to properly assess your insurance needs.
  • let us know about changes in circumstance that might affect your insurance needs or changes which your insurers need to be made aware of.
  • let us know if there is any aspect of our service, or of a product we have discussed or recommended that you do not understand.
  • tell us if you think there are ways we can improve our service.

Thank you for choosing T & R (Insurance Services) Limited.